In English

General contact information

• Omavoima Oy
• Tel: +358 2 880 0880 (opening hours: Mon-Fri 08:00-20:00)
• Contact us

Matters related to payments

• Lowell Suomi Oy
• tel: +358 2 2700 390 (Mon-Fri at 8:00-20:00, Sat at 10:00-15:00)
• laskutus(a)lowell.com
• Oma Lowell -service oma.lowell.fi/laskutus (The service is available in Finnish, Swedish and English and you can sign in with your online banking credentials)

Local service points

• Ikaalinen, Eino Salmelaisen katu 23, open Mon-Fri at 9:00-16:00
• Laitila​, ​​​​​​Vihtorinkatu 2, open Mon-Fri at 9:00-11:00 and 12:00-15:00
• Raisio, Tasalanaukio 1, 2nd floor
• Rauma, Kairakatu 4, open Mon-Fri at 12:00-15:00
• Valkeakoski, Teollisuustie 12, open with reservation only
• Ylöjärvi, Elovainiontie 18 B, 33470 Ylöjärvi, open with reservation only

Moving to a new home

When you move you need a contract for both electricity retail and distribution to your new apartment. In addition to the retail contract, Omavoima will take care of making the notification of change of address to the distribution system operator in order to make the distribution contract and to connect the electricity.

When moving, please always remember to contact us at least three working days before the date of moving whether you move from an apartment or into an apartment. Please note that in the districts of the distribution system operators Vakka-Suomen Voima and Rauman Energia, the electricity will be connected on the starting date of the electricity contract at approximately 11:00 am.

Please contact our customer service, we are happy to help you with matters related to electricity contracts.

Invoicing

We will send either a paper invoice or an e-invoice. An e-invoice is an electronic invoice which you will receive electronically to your online banking system. The due date of your invoice is the 23rd of each month. The term of payment is 14 days and the interest for late payment is determined in accordance with the Finnish Interest Act (korkolaki). The invoicing is done after electricity use so it is based on true consumption.

Products

OMA Huoleton

This is a non-fixed-term contract. OMA Huoleton is an easy choice if you do not want to worry about your electricity contracts on a regular basis. It is our most popular electricity product.

OMA 12 kk

The contract has a fixed term of 12 months. In the OMA 12 kk contract, the price remains the same for the entire period of contract. You will receive a new offer from us a month before the termination of the fixed-term contract at the latest.

Priima

Priima is a non-fixed-term contract. Priima is a product where the price changes on an hourly basis depending on the market price of the Nord Pool Spot, Finnish bidding area. The price in the Priima contract consist of a fixed charge and energy prices. The monthly price is calculated on the basis of the actual market price and electricity use. Priima customers can also make short fixed terms and prices by themselves. Take a look to our Live-service.